Returns & Refund Policy
Our Commitment
At Bloom & Root, we are dedicated to delivering high-quality haircare products and a customer experience built on trust, transparency, and care. This policy outlines your rights and our procedures for returns, refunds, and exchanges in accordance with UK consumer protection laws. This policy does not affect your statutory rights.
Your Legal Rights
Under the Consumer Rights Act 2015, our products must be:
* Of satisfactory quality
* Fit for their intended purpose
* As described
If your purchase does not meet these standards, you are entitled to a repair, replacement, or refund.In addition, under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods.
Returns for Change of Mind
If you wish to return an item because you have changed your mind:
* You must notify us within 14 days of receiving your order
* You then have a further 14 days to return the item
* Items must be unused, unopened, and in their original packaging
Refunds
Refunds will be issued within:
* 14 days of receiving the returned item
* Payment will be returned to the original payment method.
Standard delivery charges will be refunded where required by law. We reserve the right to reduce the refund if the product has been handled beyond what is necessary to establish its nature and characteristics.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not as described:
You are entitled to a full refund within 30 days of receipt. Alternatively, we will offer a replacement or exchange. If an issue arises after 30 days but within 6 months, we may offer a repair or replacement before issuing a refund, in line with UK law. Bloom & Root will cover reasonable return shipping costs for faulty or incorrect items.
Non-Returnable Items (Hygiene & Safety)
Due to the nature of haircare products and hygiene considerations, we are unable to accept returns on:
* Opened or used products
* Products with broken seals
* Personalised or bespoke items
Unless the item is faulty or not as described, these exclusions apply in accordance with UK regulations.
How to Request a Return
To initiate a return:
1. Contact us at bloomandroot.support@gmail.com
2. Provide your order number and reason for return
3. Follow the return instructions provided by our team
Unless the item is faulty or incorrect, you are responsible for return shipping costs.We recommend using a tracked delivery service, as Bloom & Root cannot be held responsible for items lost in transit.
Refund Processing
Refunds will be processed to your original payment method. We do not substitute statutory refunds with store credit where a refund is legally required. Refunds are issued within 14 days of receiving returned goods
Proof of Purchase
A valid proof of purchase (such as your order confirmation email) is required for all returns and refunds.
Late or Missing Refunds
If you have not received your refund:
* Please check your bank account again
* Contact your card provider or bank, as processing times may vary
If the issue persists, contact us at bloomandroot.support@gmail.com
Contact Information
For any questions regarding returns or refunds:
Email: bloomandroot.support@gmail.com
Website: www.bloomandroot.co.uk
Policy Review
Bloom & Root reserves the right to update this policy in line with changes to UK legislation or business practices. Any updates will be published on this page.