Shipping Policy
Overview
We are committed to delivering your haircare products in a timely, reliable, and efficient manner. This Shipping Policy outlines the terms and conditions relating to the delivery of orders placed through our online store.
Shipping Locations
We currently offer shipping within the United Kingdom only. At this time, we do not provide international shipping services.
Processing Time
All orders are processed within 1–2 business days. Orders placed after standard business hours will be processed on the next working day. Please note that during peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended.
Delivery Timeframes
Once your order has been processed and dispatched, delivery is expected within 2–7 business days. Delivery times may vary depending on your location within the UK, courier services, and external factors such as weather conditions or service disruptions.
Shipping Charges
Shipping costs (if applicable) will be calculated and displayed at checkout prior to purchase. Any promotional free shipping offers will be clearly stated on our website.
Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched, allowing you to monitor your delivery status.
Delivery Issues
If you experience any issues with your delivery, including delays, missing items, or damaged parcels, please contact us promptly at bloomandroot.support@gmail.com. We will investigate the matter and work with the courier service to resolve the issue as quickly as possible.
Incorrect Address Information
It is the responsibility of the customer to ensure that all shipping details are accurate at the time of purchase. We are not liable for delays or non-delivery resulting from incorrect or incomplete address information.
Failed Deliveries
If a delivery attempt is unsuccessful and the parcel is returned to us, additional shipping charges may apply for re-delivery.